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Returns Policy


  • We will accept returns within 28 days of delivery.
  • You must provide proof of purchase to exchange/refund a product.
  • Items must be in their original condition, unopened and unused.
  • Products can be exchanged either for other products or a credit note by posting the item(s) back to Hennessy Hair & Beauty at the address below.
  • If the item is not damaged/faulty, the price of delivery will not be refunded.
  • We cannot refund you the cost of returning your items.
  • We will refund you within 14 days of your cancellation notice.

Returns of Furniture/Equipment

Any furniture and equipment orders that are cancelled more than 5 working days after being placed will be subject to a restocking charge of 20% of the value of the products, plus the delivery charge. Please include a copy of your packing slip/invoice with your return.

Products not eligable for exchange/refund

For hygiene reasons, we cannot accept returns on any of the following items:

  • Cosmetics & Make-up
  • Hair Brushes
  • Nail Lacquer
  • Gel Polish
  • Clippers
  • Scissors
  • Hair Extensions
  • Beauty Implements
  • Razors

This list is not exhaustive. Your statutory rights are not affected.

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