PLEASE NOTE we will not have access to our emails from 1pm Tuesday 16th July to 9am Wednesday 17th July, due to technical updates.

Please phone us on 021 4343436 with any queries.

Returns Policy

Exchanges/Refunds

  • We will accept returns within 28 days of delivery.
  • You must provide proof of purchase to exchange/refund a product.
  • Items must be in their original condition, unopened and unused.
  • Products can be exchanged either for other products or a credit note by posting the item(s) back to Hennessy Hair & Beauty at the address below.
  • If the item is not damaged/faulty, the price of delivery will not be refunded.
  • We cannot refund you the cost of returning your items.
  • We will refund you within 14 days of your cancellation notice.

Returns of Furniture/Equipment

Any furniture and equipment orders that are cancelled more than 5 working days after being placed will be subject to a restocking charge of 20% of the value of the products, plus the delivery charge. Please include a copy of your packing slip/invoice with your return.

Products not eligable for exchange/refund

For hygiene reasons, we cannot accept returns on any of the following items:

  • Cosmetics & Make-up
  • Hair Brushes
  • Nail Lacquer
  • Gel Polish
  • Clippers
  • Scissors
  • Hair Extensions
  • Beauty Implements
  • Razors

This list is not exhaustive. Your statutory rights are not affected.