Returns Policy
Exchanges/Refunds- We will accept returns within 28 days of delivery.
- You must provide proof of purchase to exchange/refund a product.
- Items must be in their original condition, unopened and unused.
- Products can be exchanged either for other products or a credit note by posting the item(s) back to Hennessy Hair & Beauty at the address below.
- If the item is not damaged/faulty, the price of delivery will not be refunded.
- We cannot refund you the cost of returning your items.
- We will refund you within 14 days of your cancellation notice.
Returns of Furniture/Equipment
Any furniture and equipment orders that are cancelled more than 5 working days after being placed will be subject to a charge of 20% of the value of the products, plus the delivery charge. Please include a copy of your packing slip/invoice with your return. Products not eligable for exchange/refund For hygiene reasons, we cannot accept returns on any of the following items if they have been used: - Cosmetics & Make-up
- Hair Brushes
- Clippers
- Scissors
- Tunics/Uniforms
- Hair Extensions
- Beauty Implements
- Razors
This list is not exhaustive. Your statutory rights are not affected. |
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